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Shipping Information

When should I expect my headset?

While we continue to ship orders to customers around the world as quickly as possible, there are occasionally some shipping delays. This can happen because of delays in our supply chain as well as extended ship times from all major carriers. While most orders are shipped same or next business day, please allow up to 3 business days for orders to be shipped. If your item can not be shipped, for any reason, within 5 days of your order being placed we will notify you via phone or email.

How do I track my order?

Upon completion of your purchase you will receive an email with your order confirmation. When we ship the product you will also receive an email with tracking information. Please check  your spam or junk mail folder if these have not yet arrived in your inbox. We are available to help via email to sales@dalcommtech.com or by calling 800-593-6501.

I need to return a product. What do I do?

First, please contact us to obtain a return materials authorization number or RMA#. This number creates a file for us to be able to know what you are returning and why. It ensures that we receive your product against  your account properly. Sending in product without an RMA# will result in significant delays in processing.

Please include the RMA# in big bold letters, magic marker or dark pen preferred, on the outside of the box. Typical turnaround time for repairs is 3-5 business days. If your repair is out of warranty we will contact first to let you know if there will be any charges for the repair.

What about COVID-19?

In regards to COVID-19, please know that we are committed to the health and safety of our employees and amazing customers. We are taking all the CDC-recommended steps to ensure a safe working environment. Some of our employees are working from home and we continue to practice sanitization of products and other best practices to help protect our team members and you, our valued customers.

Thank you in advance— for your patience and continued loyalty to Dalcomm Tech! We truly appreciate you!

Sincerely,

Your friends at Dalcomm Tech

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Why Work With Dalcomm?

What makes us different and worth your dollar?

Product Advantages:

• Genuine carbon fiber construction, ultra-lightweight, 9 oz vs. 14 oz for standard headset. Some brands paint on a carbon fiber image. We build with genuine carbon fiber.

• Third party certified noise reduction rating (NRR). Many companies do not have this rating despite advertising that their headsets have this rating.

• Super soft leatherette ear seals as opposed to industry standard polyurethane seals. Lighter, more comfortable. Standard seals also available. Ear seals available in all types: gel, foam, gel+foam, leatherette.

• Replaceable comm cord for versatility of use and easy field repair.

• NFC tags and serial numbers to track warranty and repair history.

• Military qualified packaging is available with parts sealed in ESD safe plastic. (Meets/Exceeds military specification for packaging.)

• All parts 100% functional tested.

Business Advantages:

• Flexibility. Big companies don’t want to work on low quantity special made products. We are more agile with our products. We offer small, even single quantity specials, not 100 or 1000 pieces like other manufacturers may require.

• Better reseller discounts. The bottom line is the bottom line. Contact Us to find out more.

• Better warranty. 65 months on all carbon fiber headsets.

• We have repair facilities on 3 continents. One in the UK, one in OK for North America, one in Chile for South America.

• SKU numbers and barcodes on boxes. Useful for quick receiving, stock processes, selling on Amazon and more.

• We can protect our resellers with special part numbers. Special configurations ensure our customers keep the business.

• We offer net 60 terms for international customers. It can take weeks for products to make it through customs. Why have to pay us when you haven’t been paid yet?? Net 30 and Net 60 are both upon approval of the credit application.

• Private label options available.

• We accept Visa, Mastercard, Discover, AMEX, PayPal. Are flexible if you have an additional form of payment you’d like to discuss.

Call Us Today! 800-593-6501

Contact Us

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We’re Proud To Be BBB Accredited

The Better Business Bureau requires that it’s members follow a code of good behavior. What is the BBB? BBB Accreditation signifies trust and integrity, and an unwavering commitment to consumers. We are strong believers in fair ethical practices. Here is the code directly from the BBB that we have agreed to follow:

BBB Code of Business Practices

The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

This Code also represents standards for business accreditation by BBB. Businesses based in the United States and Canada that meet these standards and complete application procedures will be accredited by BBB.

To be accredited by BBB a business or organization affirms that it meets and will abide by the following standards:

  • Build Trust
  • Establish and maintain a positive track record in the marketplace.

An accredited business or organization agrees to:

  • Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  • Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  • Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  • Be free from an unsatisfactory rating at the accrediting BBB and the BBB where it is headquartered, if different.

In its relationship with BBB:

  • Meet all applicable standards within this Code of Business Practices
  • Cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry
  • Honor any settlements, agreements, or decisions reached as an outcome of a BBB dispute resolution process
  • Complete the required application and pay all monetary obligations to BBB in a timely manner
  • Advertise Honestly
  • Adhere to established standards of advertising and selling.

An accredited business or organization agrees to:

  • Follow federal, state/provincial and local advertising laws.
  • Abide by the BBB Code of Advertising, available online at: http://www.bbb.org/membership/codeofad.asp.
  • Supply, upon request, substantiation for advertising and selling claims.
  • Correct advertising and selling practices, when recommended by BBB.
  • Adhere to applicable BBB industry codes of advertising.
  • Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  • Use the BBB name and logos in accordance with BBB policy.
  • Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity,
  • trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.
  • Tell the Truth
  • Honestly represent products and services, including clear and adequate disclosures of all material terms.

An accredited business or organization agrees to:

Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
Ensure that any written materials are readily available, clear, accurate and complete.
Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

An accredited business or organization agrees to:

Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

Clearly disclose to customers:

direct and effective means to contact the business terms of any written contract
any guarantees or warranties accompanying a product
any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer)
the business’ return/refund policy
any recurring commitment into which the customer may be entering, including information on how future billing will occur
total cost of the transaction, including tax, shipping and handling, and other related charges

If selling products or providing services on Web sites or via other electronic means:

provide any required product labeling information
disclose the nature and terms of shipping, including any known delays or shortages of stock
provide an opportunity to review and confirm the transaction before the sale is completed
provide a receipt summarizing the transaction after the purchase
Honor Promises
Abide by all written agreements and verbal representations.

An accredited business or organization agrees to:

Fulfill contracts signed and agreements reached.
Honor representations by correcting mistakes as quickly as possible.
Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

An accredited business or organization agrees to:

Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or by providing BBB with a response that BBB determines:

  • Is professional
  • Addresses all of the issues raised by the complainant
  • Includes appropriate evidence and documents supporting the business’ position
  • Explains why any relief sought by the complainant cannot or should not be granted.
  • Make a good faith effort to resolve disputes, which includes mediation if requested by BBB.

Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.

Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

Safeguard Privacy

Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

An accredited business or organization agrees to Respect Privacy. Businesses conducting e-commerce agree to disclose on their Web site the following:

  • what information they collect
  • with whom it is shared
  • how it can be corrected
  • how it is secured
  • how policy changes will be communicated, and;
  • how to address concerns over misuse of personal data.
  • Secure Sensitive Data
  • Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.

Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.

Honor Customer Preferences

  • Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
  • Embody Integrity
  • Approach all business dealings, marketplace transactions and committments with integrity.

An accredited business or organization agrees to:

  • Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

 

BBB - Dalcomm Tech, LLC, Electronic Equipment Repair, West Boylston, MA