When should I expect my headset?
While we continue to ship orders to customers around the world as quickly as possible, there are occasionally some shipping delays. This can happen because of delays in our supply chain as well as extended ship times from all major carriers. While most orders are shipped same or next business day, please allow up to 3 business days for orders to be shipped. If your item can not be shipped, for any reason, within 5 days of your order being placed we will notify you via phone or email.
How do I track my order?
Upon completion of your purchase you will receive an email with your order confirmation. When we ship the product you will also receive an email with tracking information. Please check your spam or junk mail folder if these have not yet arrived in your inbox. We are available to help via email to sales@dalcommtech.com or by calling 800-593-6501.
I need to return a product. What do I do?
First, please contact us to obtain a return materials authorization number or RMA#. This number creates a file for us to be able to know what you are returning and why. It ensures that we receive your product against your account properly. Sending in product without an RMA# will result in significant delays in processing.
Please include the RMA# in big bold letters, magic marker or dark pen preferred, on the outside of the box. Typical turnaround time for repairs is 3-5 business days. If your repair is out of warranty we will contact first to let you know if there will be any charges for the repair.
What about COVID-19?
In regards to COVID-19, please know that we are committed to the health and safety of our employees and amazing customers. We are taking all the CDC-recommended steps to ensure a safe working environment. Some of our employees are working from home and we continue to practice sanitization of products and other best practices to help protect our team members and you, our valued customers.
Thank you in advance— for your patience and continued loyalty to Dalcomm Tech! We truly appreciate you!
Sincerely,
Your friends at Dalcomm Tech
