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We’re Proud To Be BBB Accredited

The Better Business Bureau requires that it’s members follow a code of good behavior. What is the BBB? BBB Accreditation signifies trust and integrity, and an unwavering commitment to consumers. We are strong believers in fair ethical practices. Here is the code directly from the BBB that we have agreed to follow:

BBB Code of Business Practices

The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

This Code also represents standards for business accreditation by BBB. Businesses based in the United States and Canada that meet these standards and complete application procedures will be accredited by BBB.

To be accredited by BBB a business or organization affirms that it meets and will abide by the following standards:

  • Build Trust
  • Establish and maintain a positive track record in the marketplace.

An accredited business or organization agrees to:

  • Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  • Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  • Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  • Be free from an unsatisfactory rating at the accrediting BBB and the BBB where it is headquartered, if different.

In its relationship with BBB:

  • Meet all applicable standards within this Code of Business Practices
  • Cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry
  • Honor any settlements, agreements, or decisions reached as an outcome of a BBB dispute resolution process
  • Complete the required application and pay all monetary obligations to BBB in a timely manner
  • Advertise Honestly
  • Adhere to established standards of advertising and selling.

An accredited business or organization agrees to:

  • Follow federal, state/provincial and local advertising laws.
  • Abide by the BBB Code of Advertising, available online at: http://www.bbb.org/membership/codeofad.asp.
  • Supply, upon request, substantiation for advertising and selling claims.
  • Correct advertising and selling practices, when recommended by BBB.
  • Adhere to applicable BBB industry codes of advertising.
  • Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  • Use the BBB name and logos in accordance with BBB policy.
  • Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity,
  • trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.
  • Tell the Truth
  • Honestly represent products and services, including clear and adequate disclosures of all material terms.

An accredited business or organization agrees to:

Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
Ensure that any written materials are readily available, clear, accurate and complete.
Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

An accredited business or organization agrees to:

Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

Clearly disclose to customers:

direct and effective means to contact the business terms of any written contract
any guarantees or warranties accompanying a product
any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer)
the business’ return/refund policy
any recurring commitment into which the customer may be entering, including information on how future billing will occur
total cost of the transaction, including tax, shipping and handling, and other related charges

If selling products or providing services on Web sites or via other electronic means:

provide any required product labeling information
disclose the nature and terms of shipping, including any known delays or shortages of stock
provide an opportunity to review and confirm the transaction before the sale is completed
provide a receipt summarizing the transaction after the purchase
Honor Promises
Abide by all written agreements and verbal representations.

An accredited business or organization agrees to:

Fulfill contracts signed and agreements reached.
Honor representations by correcting mistakes as quickly as possible.
Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

An accredited business or organization agrees to:

Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or by providing BBB with a response that BBB determines:

  • Is professional
  • Addresses all of the issues raised by the complainant
  • Includes appropriate evidence and documents supporting the business’ position
  • Explains why any relief sought by the complainant cannot or should not be granted.
  • Make a good faith effort to resolve disputes, which includes mediation if requested by BBB.

Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.

Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

Safeguard Privacy

Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

An accredited business or organization agrees to Respect Privacy. Businesses conducting e-commerce agree to disclose on their Web site the following:

  • what information they collect
  • with whom it is shared
  • how it can be corrected
  • how it is secured
  • how policy changes will be communicated, and;
  • how to address concerns over misuse of personal data.
  • Secure Sensitive Data
  • Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.

Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.

Honor Customer Preferences

  • Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
  • Embody Integrity
  • Approach all business dealings, marketplace transactions and committments with integrity.

An accredited business or organization agrees to:

  • Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

 

BBB - Dalcomm Tech, LLC, Electronic Equipment Repair, West Boylston, MA

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Which ICS is Best?

Things to consider when choosing intercom systems

Not all intercom systems are the same. If you’re shopping for one presently you’ll find there are a plethora of choices. So where do you start? Just as there are many hats for many different purposes from baseball cap to fireman’s helmet, there are many different specific use case ICS systems. Some are for buildings, some portable, some for vehicles, some for marine vessels. Usually the manufacturer will tell you what the system is designed and marketed for but sometimes a marine system might work well on a fire truck. It’s up to the buyer to research their needs and what’s out there so they get the best tool for their specific job. Here are some points that will help you with that process.

What are the specifics needed?

The first thing to do is nail down exact details of what you need your system to do for you. Ask questions like: Does it need to have any parts of it outside, exposed to the elements? Does it need to be waterproof? Does it need to have any specific ratings for safety? How long does it take to set up? Some systems require complex on/off/pairing/system setting/purging situations and your situation may need immediate use without fussing with all that. Ask for a demo to see for yourself and try it yourself. Don’t let the sales guy just quickly zip through the steps of using it and make it look easy when in reality you’ll have to train people how to use it.

How many users?

You might have 5 people on your firetruck and the system you need starts as a four man system and adding a 5th man costs an extra $1200 and adds two modules to the system. Make sure you ask all the questions and get layout plans from your sales rep so you know the costs. Don’t forget that the more modules in a system the more work you have to pay an installation tech to do and the more stuff there is that can break.

What is the support like?

Does it require a technical doctorate with a laptop to work on it? Is it field repairable or are you going to be down for weeks? Do all the parts of the system carry a warranty? Can you get a hold of the company via email or phone? If you have trouble getting a response from the company even regarding a quote you can bet you won’t have an easy time claiming a warranty repair.

How many features do I really need?

Will my crew actually use all the features of the system or can you hammer out a more basic version of what you need? Nowadays with so much technology available some brands are basically providing a TV studio worth of features when all you might really need is for your guys to all talk to each other. Often times too many bells and whistles can be a distraction and an irritation for workers. Often times it’s better to just have one big push to talk button and that’s it. Too many buttons and too much set up work not only distracts from the work but means there are more things that can go wrong with a system. Simple is better especially in demanding environments.

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Is Bluetooth Really Safe? 4 Reasons You Can Trust It

Bluetooth is everywhere. It’s in your TV, your phone, your computer, your car. If you’ve been around long enough to remember when it first came out you may have reservations about using it in a mission critical situation. Here are 4 reasons you can trust it.

It’s Well Engineered

Bluetooth has been around for more than 20 years. That means that engineers from literally 1000’s of different tech companies have been working with it to fix the bugs in the technology since it first came out. Plus, Bluetooth is basically just radio communication. The only difference is that it’s software based. That means it just keeps getting better and better. We’re now on Bluetooth 4.0 and Bluetooth 5.0 is already in the works. That’s right, this is a fourth generation technology. It’s in everybody’s best interest financially to make their Bluetooth stuff work well and be stable when connected. You’re in good hands.

It Saves Time

You remember the days when the first Bluetooth keyboards came out and what a headache they were with constantly loosing connections? Rest assured, such problems are definitely a thing of the past. Not only is the software that runs Bluetooth connections much more advanced and stable but there are also fantastic new features such as memory of what it was last paired to and the self-healing connection. That means that you can walk out of range, then walk back into range and you’re automatically reconnected! Great stuff. Good for safety and easy to live with in a practical sense. If you unplug a cable 30 feet away from you, you still have to walk back over and physically reconnect it. Bluetooth is better. It’s a time saver.

It’s Compatible

It works with what you already own. True to its name Bluetooth has been a unifying technology. Bluetooth was named after a noble king who united the disunited. Bluetooth is now the main method by which many disparate technologies can all coexist and talk to each other. Here’s a neat article on that in case you’re interested: https://www.bluetooth.com/what-is-bluetooth-technology/bluetooth-origin

It’s Safer

It’s safer than wired technology. First, since there are no physical connections it is one of only a handful of the truly Intrinsically Safe technologies. Secondly, no wires between headset and radio or headset and phone means you have less to get caught on things while operating machinery, chainsaws and other equipment. Less snag hazards and less hassle is more safety and more efficiency.

 

 

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What is an NRR rating?

J7H-DualAre you really being protected?

Naturally, we all want to protect our hearing, but how do you know if the headset, headphones, ear plugs etc. you are using are actually protecting you?

The quick answer is that you can check the NRR rating protection. The NRR is the Noise Reduction Rating, and is usually found on the packaging, in the manual or on the hearing protection manufacturer’s website. The NRR rating will typically fall in the range of 20 to 30dB. Basically, the bigger the number, the more noise you’re blocking.

But, and this may sound obvious, your hearing needs protection across the whole range of human hearing frequencies. You or your workers might be have hearing protection that claims 30dB but that in reality only offers protection for one small portion of the range. Some hearing protection may work its best in a noise frequency range that is different from your work noise frequency range exposure. For example, machinists are exposed to high pitch squealing noises while aircraft pilots are more often exposed to bass frequency noise. Make sure you find the chart for your protector so you know if your protector is blocking the right ranges for your workplace environment.

Having trouble figuring out the actual NRR rating on your protector? You’re not alone. Some brands will state ‘blocks/attenuates 30dB of noise’ while the NRR rating is actually around 18dB. How can they do that? They are correctly stating that it blocks 30db. However, they are talking about 30dB at one frequency range. NRR ratings include the whole range of hearing frequencies. So, do your research. If they don’t advertise the actual approval it’s likely it will sound unflattering to their product.

Who Sets the Standards?

NRR product ratings are performed by certified labs. There are different standards in different countries. The US has the EPA and OSHA with concern to hearing protection safety standards. The standards for the US are part of the American National Standards (ANSI). For more information, please visit the OSHA website. There is also the EN 352.1 standard in Europe. While each standard differs slightly, the overall methodology is similar in that the NRR is an estimate based on what will be achieved by as close to 100 percent of users as possible when the hearing protection is properly worn. In other words, the NRR rating is an average that describes how well the average person wearing the hearing protector will be protected.

A Word About Exposure Levels

OSHA states that a work environment can not expose workers to more than 85dB’s of noise for an 8 hour shift. So the goal of hearing protection is to get the worker’s exposure down below that number. Historically it has been said that if your hearing protection blocks 30dB and your environment is 100dB then your fine because 100dB – 30dB is only 70dB and you’re safe. However, more recent studies show that’s not entirely correct. Some manufacturers suggest cutting the NRR rating in half and then subtracting it from the exposure dB number. Others suggest the following.

  • Subtract seven from the NRR number, which is given in decibels.
  • Divide the result by two.
  • Subtract the result from the original noise exposure level in decibels.

In considering the level you need there is a balance needed because there is also such a thing as over-protection. A pilot for example may need to hear certain qualities of the sound of the engines for safety reasons. A factory worker may need to hear certain alarms. So be observant and balanced in your approach and remember to read up on what you’re actually getting.

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Which Intercom App Do You Use?

Smartphones are being used to extend communications networks in dozens of applications including public safety, construction and mining. There are places where it’s better to have a radio and places where it’s better to have a smartphone. It’s a fantastic new frontier adding flexibility and versatility to critical communications.

There are lots of intercom system apps that allow you to turn your work group’s smartphones into and intercom. As with wired intercoms there are as many different apps as there are different places you’d need an intercom. There are some that link to radio networks like the Motorola WAVE app. There are some that are being used in airports to coordinate ground support services. There is an app called Zello for Work with 10’s of millions of downloads and ratings at 4.6 stars https://zellowork.com/lmr   Long story short, ICS apps are a real thing and are really growing. Additionally, there are a surprising amount of people using this app in industrial applications and many need hearing protection. That’s why we’ve launched our new SBG-4 cable for smartphones. It works with the G-Series headsets.

The top intercom manufacturers are also now using apps so that you can link in wirelessly to existing wired intercom systems and radio networks. An outstanding example of this is Clearcom’s Agent-IC app.  As the Clear-Com website describes: “Agent-IC is a mobile intercom app enables a smartphone or tablet device to operate as a fully-featured mobile user panel and… it can connect over Wi-Fi, 3G, 4G and LTE networks.” Brilliant stuff!

What Apps have you tried with your Dalcomm Tech headsets? Email to sales@dalcommtech.com to let us know what works best for you.

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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

 

When do we collect information?

We collect information from you when you place an order, fill out a form, Open a Support Ticket or enter information on our site.

Provide us with feedback on our products or services

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?

This site does make use of cookies. Please see our Cookie Policy here.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

 

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Google

Please note Google’s terms change constantly. For the most up to date information about how Google works please visit Google. As of the writing of this document, Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us
  • By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.

 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

  • Within 7 business days

We will notify the users via in-site notification

  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:

  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us at service@dalcommtech.com or by using any of the additional contact information on the contact us page.

 

 

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